Building agents for regulated industries

AI agents for healthcare and enterprise IT.

Infynix is building the agent platform for regulated industries. Deploy, monitor, and govern AI agents that integrate with your EHR, CRM, and ticketing systems — with compliance and governance built into the foundation.

Purpose-built for regulated industriesHIPAA-ready architectureSOC 2 roadmap

Why Infynix exists

Healthcare and enterprise IT run on people doing repetitive, rules-driven work — intake forms, appointment scheduling, triage tickets, claims workflows. Millions of hours of skilled human time are spent on tasks AI can already do better. But generic AI tools don’t work here. They’re not HIPAA-compliant. They don’t integrate with EHRs or ticketing systems. They hallucinate in environments where accuracy matters most.

We believe the next generation of AI agents won’t come from bigger chatbots. They’ll come from purpose-built platforms designed for regulated industries from day one — with compliance, governance, and integration built into the foundation. Not bolted on.

Infynix is building the agent platform that healthcare and enterprise IT teams actually trust. In five years, we see a world where every hospital, clinic, and IT operation runs on a layer of intelligent agents — giving professionals their time back so they can focus on the work only humans can do.

Who it's for

Built for teams who…

...run workflows that touch patient or customer data, where accuracy and privacy are non-negotiable.

...need AI agents that integrate with systems of record, not replace them.

...want to ship in weeks, not build infrastructure for months.

...require every agent decision to be auditable, explainable, and reversible.

The platform

See what we're building.

Two purpose-built dashboards. One platform. Every agent action — observable, governable, auditable.

Healthcare

The Clinical Intake Assistant.

Automate patient intake, verify insurance, and surface relevant history — without ever leaving your EHR.

app.infynix.ai/agents/clinical-intake/sess_8fj3k2

Clinical Intake Assistant

HIPAA Audit ActiveLiveMaria R. · MRN 48291

Agent trace

14:32:08 UTC
  1. 01

    Trigger

    Epic · appointment.intake42ms
    Webhook from Epic — patient_id 48291, encounter enc_72a1
  2. 02

    Retrieve

    3 sources120ms · 3.1k tokens
    Patient record · Care pathway (Diabetes T2) · Last 3 encounters
  3. 03

    Plan

    4 steps180ms · 1.8k tokens
    • · Draft intake summary
    • · Verify insurance eligibility
    • · Flag medication reconciliation needed
    • · Queue clinical-lead approval
  4. 04

    tool_call · epic.verify_insurance

    tool use180ms
    status: "verified_active"
    plan: "Aetna PPO"
    copay: 25.00
    deductible_met: true
  5. 05

    HITL checkpoint

    awaiting approvalpending · 0:03s
    Clinical-lead approval required before intake summary writes back to Epic.
latency 640ms·tokens 2,384·tenant mercy-us-east-2
trace_id abcd-1138-72f1

Design preview. Infynix is in private alpha with design partners.

Enterprise IT

The IT Helpdesk Agent.

Classify, route, and resolve tickets across ServiceNow, Jira, and Zendesk — with every action policy-checked and logged.

app.infynix.ai/agents/it-helpdesk/ticket/INC-4821

IT Helpdesk Agent

SOC 2 AuditLiveINC-4821 · High

Agent trace

14:28:41 UTC
  1. 01

    Trigger

    ServiceNow38ms
    New ticket INC-4821 · priority: high · reporter: schen@vectorglobal.io
  2. 02

    Classify

    0.94 confidence90ms
    Category: Network / VPNSubtype: disconnect loop
  3. 03

    Retrieve

    5 sources110ms · 2.6k tokens
    • · Knowledge base: GP-VPN-002 runbook
    • · 3 similar tickets (past 7 days)
    • · Asset inventory: laptop_L042 (GlobalProtect 5.2.6)
  4. 04

    Plan

    3 steps140ms · 1.1k tokens
    • · Post internal diagnosis note
    • · Draft reply with remediation (GP 5.2.8)
    • · Request tier-2 upgrade approval
  5. 05

    tool_call · servicenow.add_comment

    tool use160ms
    status: "posted"
    visibility: "internal"
    summary: "Likely GP 5.2.6 regression, fixed in 5.2.8"
  6. 06

    HITL checkpoint

    awaiting tier-2pending · 0:02s
    Remote upgrade to GlobalProtect 5.2.8 queued for tier-2 approval.
est. resolution 14 min·deflection 62%·tenant vector-us-west-2
trace_id def1-2c04-9a87

Design preview. Infynix is in private alpha with design partners.

How it works

How Infynix works.

From trigger to action, every step is observed, governed, and auditable.

Trigger

An event fires — an EHR record, an incoming ticket, a scheduled job.

Webhook · Cron · API

Reason

The agent plans its response, consults memory, and selects tools.

Context · Memory · RAG

Act

The agent executes — calling integrations, writing data, sending messages.

Tool use · HITL checkpoint

Verify

Every action is logged, policy-checked, and queued for audit.

Audit log · Compliance trail

Architecture layers

Four layers, one accountable system.

Customer systems

  • EHR
  • CRM
  • Ticketing
  • Messaging

Infynix orchestration

  • Multi-agent workflows
  • Policies

Inference runtime (GPU)

  • Inference optimization
  • Microservice deployment
  • Fine-tuning framework

Governance & observability

  • HIPAA audit logs
  • Traces
  • HITL controls

What Infynix does

An agent platform, not a services contract.

Three primitives. Built to run in production from day one.

Deploy agents

Ship production AI agents in days, not months.

Integrate deeply

Native connectors for EHRs, CRMs, and ticketing systems.

Govern everything

HIPAA-ready audit logs, human-in-the-loop controls, and a policy engine.

Built for regulated industries

Two verticals. Zero compromise on compliance.

Healthcare and enterprise IT share one thing: the cost of a wrong answer is high. Infynix is engineered around that reality.

Healthcare

Agents that work alongside clinical teams.

Integrate with EHRs to automate documentation, intake, and follow-up workflows without leaving the record of truth.

  • EHR-native connectors with scoped access
  • HIPAA-ready audit trails on every action
  • Human-in-the-loop approvals for clinical steps
Enterprise IT

Agents that resolve tickets and triage incidents.

Plug into CRMs and ticketing systems to route, enrich, and close work items — with policy guardrails the IT team controls.

  • Native connectors for ITSM and ticketing tools
  • Policy engine for every tool call
  • Full observability and replay of agent runs

Early design partners

Building with the first teams to deploy agents in production.

We're working with a small group of healthcare and IT teams to shape the platform around real regulated environments. Join the program and help define what comes next.

The world we're building

“Every minute a clinician spends on paperwork is a minute not spent with a patient. Every hour an IT team spends on tickets is an hour not spent building. We're giving those hours back.”

— The Infynix Team